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A Complete Guide On How To Do Shopping On Konga Online Store

There are so many online stores, one of which is This is a one-stop online store that you can buy anything from online ranging from household items, beauty accessories, and medical facilities down to technological devices.

If you need some original items then you should be thinking of shopping on Konga online store. You can use this comprehensive guide to aid you in shopping swiftly from Konga shopping mall.

What to Shop On Konga

Creating An Account

To shop on online store, you need to first create an account or sign up on the site. To do this, follow the steps below:

  • So head to
  • Click on create an account on the site to sign up using your Google account or Facebook. You will need a valid phone number if you don’t want to use the previous two accounts. Since you will need to verify it before logging in.
  • Verify your phone number and then log in to the site. A verification code would be sent to your registered number, to enable you to complete your registration on Konga online shopping mall.
  • Navigate to the category of items you need

Shopping on Konga Online Mall

guide on how to do shopping on konga online store

Go to

Navigate to the category of the products or items you want to buy or you can use the search box on the site. Just type the product and model of the product to search out the product then you can press the word Go or search and the category or the product will show up.

Next, click on the product, then it details or next to see more details

Select the product now and add it to your cart or basket. You can have a look of what you are buying by hovering your mouse over the image you are seeing. You would now see 2 boxes next to the image, one is about the color of the item you want and the other is for the quantities of the products you need to buy.

Now when once you have chosen the quantity that you need to buy and the color, you now add to your basket (known as CART). With this action you would have saved the details of the products you want to buy until you are ready pay.

You can now continue to shop or buy more of the items:

Here you have the option of shopping more or just clicking on “Go to cart” which will lead you to paying for the item you have chosen.

Check out and making payment:

 Now to pay for your item click on the checkout button

Finalize checking out:

Complete all the boxes with your name, address and email, if the product is to be a gift then choose the box with the address of the person that will be the recipient. This is really for a recipient address that is different from that of the buyer. So ticks the correct boxes and then you can click on continue to Next step.

Review your purchase:

This phase is about the site giving you the option of reviewing your purchases. So you need to check to be sure you are ordering the right items and at the right quantity same with your correct name and address for the recipient. When all your details here are correct, then you move to the next below:

  • Click on continue to next step; enter your credit or debit card details and other details that will be needed. You go ahead to confirm your card details then make your payment. Your order will go through.
  • Lastly, you would receive an email confirming that your order of items has been received. So you can start tracking your order till it has been delivered.

Cancelling your order on When Shopping on Konga Mall

If you have ordered for items on Konga and decide to have a change of mind then you have the option of cancelling your order. All you need do is click on the cancel order button on the site. When you click on this, a pop up window will appear which will help you confirm your act of cancellation.

You can go ahead to select your reason for that. Then click on the cancel order button to confirm your action. At this point your dashboard would have changed from “Being processed” to being canceled. You have cancelled your order.

Categories Of Products On Konga.Com

There are different categories of products offered on Konga shopping website, these categories of products are for sale, and they include:

  • Computer and accessories
  • Electronics
  • Home and kitchen
  • Sports and fitness
  • Phones and tablets
  • Konga fashion
  • Baby, kits and toys
  • Beauty, health and personal care
  • Automotive
  • Other categories

Customer Care Service

If you are having issues of any kind and you need their help, you can reach them through the following ways. You can email them using this address:, then phone support are: 07080635700 and 08094605555

Delivery Method Used by Konga

Deliveries are done via KOS delivery courier or other reputed couriers but no added cost. Standard delivery time is about 7 days. There’s no internationally deliveries from Konga but it can be bought from anywhere in the world but the delivery place must only be in Nigeria.

All the same products can still be delivered in the shortest possible time but this will depend on the product and place of delivery the product.

Konga Payment Options

0n konga store, you can choose a payment method of your choice. Konga have the following payment method:

  • Pay Now: This payment is the default payment option which you can change, this is always card payment.
  • Pay on delivery: This is selected if you want to pay as your goods or products are delivered to you. You will need to pay in cash as your products arrives with every other methods accepted by konga

The Different Payment Processors Support On Konga Online

You can pay for items you have bought on konga using any of the following payment processor:

  • Cash deposit or transfer
  • KongaPay
  • Wallet
  • Verve
  • MasterCard
  • Visa


Here you have the complete guide on how to shop on Konga Just follow this simple guide and you might just be on your way to purchasing your first item on Konga shopping mall.

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