Afterpay Frequently Asked Questions And Answers

Do you have questions to ask about Afterpay, which area do you need help with? This page is designed to answer all your questions about Afterpay. You can also contact the Afterpay customer service team.

If you have questions that need an immediate answer about Afterpay, you’re on the right page. Here, you’ll get to see answers to questions asked about Afterpay and how to contact Afterpay anytime.

Read Also: How To Delete Afterpay Account.

Afterpay Frequently Asked Questions And Answers

Here are the frequently asked questions people do ask about Afterpay:

What Is Afterpay?

Afterpay is a service that allows its customers to make buy now and pay for them after at the space of four equal installments, made every two weeks, with no interest.

How Do I Use Afterpay?

While buying at any Afterpay-enabled retailer (online or offline). Choose Afterpay as your payment method during the checkout process.

You’ll be taken to the Afterpay website to register and enter your payment information (Visa or Mastercard).

Simply log into your Afterpay account if you’ve used it before (if you already own an account with Afterpay). Then finish your order. It’s that simple.

Please keep in mind that all items in your shopping bag must be eligible for Afterpay, and your order must be worth between $35 and $1000.

Are There Extra Fees When I Use Afterpay?

Afterpay is always interest-free. That’s when you pay on time according to your payment schedule on Afterpay, you don’t have to pay anything more. But t he only fees are late fees for payments that aren’t made on time.

How Much Is Afterpay Late Fee?

As long as you make your payments on time, there are no fees on any Afterpay loan. Late fees are fixed, capped, and do not accumulate over time if you pay late. Customers will be charged a $10 late fee plus an extra $7 if their payment is not made within seven days.

Where Can I Find Out More About Afterpay?

Visit Afterpay’s FAQ page for additional details. If you have a question about your Afterpay account, please call +31 (0) 20 7 230 270, 22 87 89 30 for toll-free customer service or submit a query here using the comment box we will respond shortly.

Is There A Minimum That I Must Spend In Order To Use Afterpay?

To use Afterpay at checkout, your cart must total more than $35.

Is There A Limit To How Much I Can Spend On A Single Transaction Using Afterpay?

Yes, you can use Afterpay with shopping outlet if the worth of your bag is between $35 and $1,000. However, your initial order may have a lesser maximum value. At checkout, you’ll get an instant approval decision on your order.

Not all orders will be allowed by Afterpay and shopping site because they are committed to responsible spending.

Afterpay Frequently Asked Questions And Answers

What Products Are Not Eligible For Purchase Using Afterpay?

Gift cards and e-Gift cards are not eligible for Afterpay, and additional products may be unavailable. Gift cards must be purchased individually if your order contains gift cards and other eligible products.

Can I Use Afterpay If I’m An International Customer?

Only customers with a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number are eligible for Afterpay. Customers with overseas billing addresses and/or phone numbers will be unable to register for an Afterpay account.

Is There A Minimum Age Requirement For Using Afterpay?

Afterpay only allows customers over the age of 18 years to register for an account.

Is it possible to have 2 Afterpay accounts?

Yes, you can have two (2) Afterpay accounts at the same time. But, u sers are only permitted to have one (1) active account at a time.

How Does Afterpay Payment Schedule Work?

Customers must pay the first installment at the time of purchase. The remaining three payments will be deducted from your chosen payment method every two weeks in equal installments. If you’d like to make any extra unscheduled payments before they’re due, you can do so by logging into Afterpay.

You can view your repayment plan or make a payment before the next due date by logging into your Afterpay account at any time.

Will I Be Notified When A Payment Is Due?

Before payments is due, Afterpay sends payment reminders via SMS and email. Your orders and payment schedules can also be viewed on or in the Afterpay App.

Can I Pay Afterpay Loan Early? How Will I Do That?

Payments can be made at any time before the due date. You can use your Afterpay account to make payments ahead of time on your planned pay dates. Simply choose the installment you want to pay early and click “Pay Now” button.

What If I Can’t Pay An Afterpay Installment?

You will be charged a $8 late payment fee if you do not make a payment when it is due or if funds are insufficient. If the missing payment is not made within 7 days, an extra $8 fee will be charged.

Late fees will never be more than 25% of the entire order value. Visit the Afterpay Payment Purchase Agreement for additional information.

You May Also Like To Read: How To Stop Afterpay Automatic Payments.

Does Afterpay affect your credit score?

Yes, Afterpay has a negative impact on your credit score. When you pay for something with Afterpay, the provider extends a loan to you until your next payment.

This effectively indicates that they are offering you a line of credit. This will appear on your credit record and may have an impact on your credit score.

Can I Move Or Change Payment Due Dates For An Order?

Contact Afterpay’s Customer Service team to request a modified payment plan, and they will check your account to see if you are eligible. Not all requests can be fulfilled.

Contact the Afterpay’s Customer Service team using the following details:

  • Phone Number: +31 (0) 20 7 230 270, 22 87 89 30
  • Standard hours: Monday through Friday 9AM to 18PM (PST)

What happens if you never pay Afterpay?

Afterpay is a company that allows individuals to purchase items and pay for them over time. If you don’t pay your bills, the corporation will file a lawsuit against you and obtain a judgment against you.

Also, your salary may be withheld or your bank account may be frozen by the court.

When Will My Items Be Delivered If I Use Afterpay?

Like any other order from a retailer, Afterpay orders are delivered within the usual shipping time limits.

To know more, visit retailer’s shipping information page, there you will get more information.

How Do I Return Or Exchange An Item Purchased Using Afterpay?

Returns to Afterpay follow the retailer’s usual return procedure. To learn how to return things, go to the retailer’s returns and exchanges page. Please note that Afterpay refunds will be sent first from the shop to Afterpay, and then to you.

We are unable to offer an exchange or a cash return. Do you have any other questions concerning Afterpay returns? Visit for more information.

What happens if I can’t pay Afterpay?

Afterpay is a service that allows you to purchase something now and pay afterwards. You can pay when it’s convenient for you, and you can pause or cancel payments at any moment.

If you have multiple items on Afterpay, Afterpay will automatically refund the other items in full if one of them is returned (that’s the logic).

Can I Edit Or Modify My Order After Placing It?

Additional goods cannot be added to an order once Afterpay has approved it. If things are out of stock or cannot be fulfilled for any reason, the retailer can provide partial refunds using Afterpay since the payment was made there.

What is the max on Afterpay?

Afterpay is a service that lets customers to buy items and pay for them in 4 instalments using their bank account. And the highest amount you can pay with Afterpay is $1,000.

Afterpay Returns And Exchanges

Customers who pay with Afterpay will receive refunds according to usual return policy, with funds going first to the merchant, then to Afterpay, and finally to the customer. As a result, no exchanges or cash refunds are available for Afterpay orders.

Afterpay will only process refunds if; a refund request is submitted via the Merchant Portal or a refund request is submitted via your direct ecommerce integration.

Order Modifications by Afterpay

Order details and goods cannot be changed or added to an order after Afterpay has confirmed it. If a customer wants to add more goods to their order, we recommend that they place a new, separate order.

For whatever reason, merchants can provide full or partial refunds.

Why Did I Get Declined Orders While Using Afterpay

Afterpay is dedicated to promoting responsible spending, so not all orders are approved.

If an order does not meet Afterpay’s order assessment criteria, the customer will be sent to your website’s checkout page and informed that the order has been declined.

After then, the customer might try to finish the transaction with a different payment method.

Getting In Touch With Afterpay

If you have any questions, please contact Afterpay customer service department on +31 (0) 20 7 230 270, 22 87 89 30 or send an email to kundeservice@afterpay they will be available to help you.

By chat, Afterpay answers your questions on business days between 8:00 and 20:00 and on Saturdays from 09:00 to 13:00. So, chat with Afterpay via Facebook on if you wish to.

Afterpay Opening Hours

Afterpay is open from Mondays to Fridays (09:00 – 18:00) and is closed Saturdays and Sundays.

Contained here are the most frequently asked questions about Afterpay. If the answer you seek for is not here, kindly use the comment box below. We shall reply you as soon as possible.

Related Post:

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How To Stop Afterpay Automatic Payments

How To Delete Afterpay Account

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